FAQ’s

If you are interested in becoming a new patient at Marcos Medical Care you first need to establish care with our practice.  We do not offer Physical Appointments on a first visit/ New Patient. Our philosophy is to establish a physical and physiological benchmark to create the best patient care plan for our patients. New patient visits are followed by a physical with a follow-up appointment based on the treatment plan. Call 210-494-4290

Unfortunately, we do not accept Walk-ins. Our visits are by appointment only.  We do keep a small number of same day appointment slots open and patients can be added to a waitlist when appointments become available. 

It is very important that you arrive on time for your appointment. If you are more than 15-minutes late you will be given the option of making a new appointment or waiting for an opening that day. Notify Marcos Medical Care staff if you cannot make your appointment. Please remember to bring any updated insurance information, photo ID, copayment, updated pharmacy request, and a list of current medications.

24-hours prior to your appointment a pre-visit interview will be sent to your email on file. You may arrive 20 minutes prior to your appointment to complete online and other forms in the office. Please remember to bring and present any updated insurance information, photo ID, copayment, updated pharmacy request, and a list of current medications.

We realize life happens and appointments are canceled or rescheduled at times. We ask patients to call or use the patient portal 24 hours prior to the appointment time to cancel or reschedule.  Patients not adhering to the 24-hour request may be charged for a No Show or Late Cancel fee. Call 210-494-4290.

Yes, your payment is for services not covered by your insurance plan. Insurance contracts require our medical office to charge and collect any applicable co-pays and deductibles in accordance with your individual plan.

Yes, you may be able to use funds from a health savings account (HSA), flexible spending account (FSA) or medical savings account (MSA) to pay for your office visits, physicals, deductibles, copays and co-insurance. Please ask to speak with our billing specialist for additional assistance.

Marcos Medical Care recommends you first call the on-call Practitioner at our office to get an immediate telemedicine/phone evaluation. If the Provider feels you should be seen after-hours, we recommend Med-Post Urgent Care. 

You have access to the on-call Practitioner after hours and weekends. This is the recommended first step in after-hours care.

We will work directly with our existing specialists’ network or refer you to excellent physicians in all specialties when needed. Our specialist referral coordinator will assist to collect information, work through the complicated insurance authorization process to assist in scheduling the specialist appointment. This process can take up to 14-days to get approval. We appreciate your confidence and patience in this process.

We will assist in this process if your insurance does not require authorization. Marcos Medical Care team recommends using Practitioners from the BaptistACO.com for quick and easy access to highly qualified professionals. If your insurance plan requires prior authorization a referral coordinator will work to further assist you in attaining the insurance authorization for your future specialist visit.

We will assist in this process of medical records requests. These requests can take up to 14-days. The medical records are reviewed prior to transmission to respective parties. Many medical records are submitted to recipients on a CD-format if the file is too large.  In most cases, medical records are faxed or electronically loaded to a secure fax or portal. There could a cost associated with medical records.

In some cases, there is a charge for forms or records requests.  Please ask a member of the Marcos Medical Care staff to give you the appropriate charges for medical records.

Our practice will continue to care for you. We offer a direct access line to the office as well as after hours on call Practitioners. Should the need arise, we are able to contact local pharmacies or assist you with locating local caregivers for a face-to-face visit. We can also communicate with them to coordinate your medical history.

Chronic Care Coordinators serves a diverse and highly complex patient population. The Chronic Care Team addresses pre-existing or long-term illness, as opposed to acute care, which is concerned with short term or severe illness of brief duration. 

Chronic medical conditions include asthma, diabetes, emphysema, chronic bronchitis, congestive heart disease, cirrhosis of the liver, hypertension and depression. Without effective treatment chronic conditions may lead to disability. The incidence of chronic disease has increased as mortality rates have decreased. It is estimated that by 2030 half of the population of the USA will have one or more chronic conditions.  Conditions, injuries, and diseases which were previously fatal can now be treated with chronic care coordination. Chronic care aims to maintain wellness by keeping symptoms in remission while balancing treatment regimens and quality of life. Many of the core functions of primary health care are central to chronic care. Chronic care is complex in nature because it may extend over a prolonged period, requires input from a diverse set of health professionals, various medications and possibly monitoring equipment

Please ask our Practitioners if you qualify for this type of service and care.

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